Iberostar FAQs

• What is Iberostar's cancellation policy?

  For North American properties, you can cancel up to 24 hours before check-in for a full refund. Resorts require cancellation at least four days prior to arrival. No-shows may be charged up to two nights. European hotels often have more flexible policies, so check specific terms when booking.

• How do I apply a promo code to my booking?

  During checkout on the Iberostar website, you'll find a 'promotional code' field. Enter your code there, and the discount will be automatically applied to your total based on room selection and guest count.

• Are there any special discounts for families?

  Yes, many Iberostar properties offer kids-stay-free promotions and family-friendly amenities. Look for family room deals or adjoining room options, and check individual hotel pages for specific family offers.

• What payment methods are accepted?

  Iberostar accepts major credit cards and may offer additional payment options depending on the region. Some promotions require full payment at booking to secure the discounted rate.

• Do discounted rates include all amenities?

  Yes, promotional rates typically include the same all-inclusive amenities as standard rates, such as dining, drinks, and activities. Always verify what's included in your specific package before booking.